Privacy Policy

 

Last updated: January 19, 2026

This Privacy Policy describes how ALAZAN (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alazanwatches.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1) Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
Email: support@alazanwatches.com

2) Personal information we collect

We collect personal information in the following ways:

A) Information you provide to us

  • Identity & contact details: name, email address, phone number

  • Order details: billing address, shipping address, items purchased, order totals, order notes

  • Account information (if you create an account): name, email, phone number, password (stored securely in encrypted/hashed form)

  • Customer support: messages you send us, emails, chat content, and related details (including warranty/returns communication)

  • Reviews/feedback: content you submit (if you choose to leave a review)

B) Information we collect automatically

When you browse or use the Site, we may automatically collect:

  • Device and usage information: IP address, browser type, device type, operating system, pages viewed, links clicked, time spent, and referring/exit pages

  • Approximate location information: inferred from IP address (e.g., city/country)

  • Cookies and similar technologies: used for core site functionality, analytics, and (if enabled) marketing/advertising (see Section 7)

C) Payment information

Payments are processed through Shopify Payments and/or other payment providers you select at checkout. We do not store your full payment card details on our servers. Payment processors may provide limited information (such as card brand, last four digits, transaction identifiers) for receipts, refunds, and fraud prevention.

3) How we use your personal information

We use personal information to:

  • Provide and operate the Services

  • Process payments and fulfill orders, including shipping, delivery, and returns

  • Communicate with you about orders, account activity, service updates, or requests

  • Provide customer support and handle warranty/repair/return inquiries

  • Improve and optimize our Site, including analytics and troubleshooting

  • Prevent fraud and enhance security

  • Send marketing communications (where you opt in or where permitted by law). You can opt out anytime.

4) How we share personal information

We do not sell your personal information.

We share personal information only as needed to run our business and provide the Services, including with:

  • Shopify (our e-commerce platform) to host the store, process orders, and provide the Site’s functionality.

  • Payment processors to process transactions securely.

  • Shipping and logistics providers to deliver orders internationally (name, phone number, email where required, and delivery address).

  • Service providers that help us operate the Site (e.g., analytics, security, customer support tools, email/SMS providers if you subscribe to updates).

  • Professional advisors (lawyers, accountants) as necessary.

  • Authorities or other parties when required by law or to protect rights, safety, and security (e.g., fraud prevention, legal claims).

5) International data transfers

Because we ship internationally and use service providers that may operate globally, your personal information may be processed outside your country of residence. We take reasonable steps to help ensure your information is protected when transferred internationally, including using reputable providers and appropriate contractual and security measures where applicable.

6) Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Fulfilling orders and providing customer support,

  • Maintaining business and transaction records,

  • Complying with legal and tax obligations,

  • Preventing fraud and improving security.

7) Cookies and similar technologies

We use cookies and similar technologies (such as pixels and local storage) to:

  • Enable core website features (cart, checkout, login, language preferences),

  • Remember your settings,

  • Understand how visitors use the Site (analytics),

  • Support marketing/advertising features if enabled.

You can manage cookies through your browser settings. Blocking some cookies may affect Site functionality.

8) Security

We implement reasonable administrative, technical, and physical measures designed to protect your personal information. No system is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

9) Your choices and rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Requesting access to the personal information we hold about you,

  • Requesting correction of inaccurate information,

  • Requesting deletion of certain information,

  • Objecting to or restricting certain processing,

  • Withdrawing consent (for example, marketing emails).

Marketing opt-out: You can unsubscribe at any time using the link in our emails or by contacting us.

To make a request, contact us at [support@alazanwatches.com]. We may need to verify your identity before completing certain requests.

10) Children’s privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. If changes are material, we may provide additional notice where required.